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Parent Support Network Manager

Partnership for Drug-Free Kids helps families impacted by adolescent substance abuse and addiction. We are seeking an individual with a master’s degree in social work or a related field, and a background in addiction treatment, to be an integral part of our Parent Support Network, with primarily responsibility for managing our national network of parent coaches and partners.

The Parent Support Network is composed of a toll-free telephone Helpline, extensive, science-based resources for parents and families at, and a new system of peer-to-peer parent coaching, which pairs trained parents who have experienced a child’s substance use disorder with parents whose kids are struggling now.

The Parent Support Network relies heavily on the principles of Community Reinforcement and Family Training (CRAFT), which has been shown to be effective in helping the family members of someone involved with substance use in ways that produce positive outcomes for the person using, and for the family as well.

Parent Coaches

Very soon after launching its toll-free telephone helpline for parents / caregivers in 2011, the Partnership discovered that many of its parent callers wished for the opportunity to talk with other parents who had been in the same situation: whose kids were involved with drugs or alcohol, sometimes to the point of addiction, and who could provide not only an empathetic ear but some concrete, experiential (non-clinical) guidance.

The Partnership has long had relationships with such “experienced parents”; in mid-2013 we offered a select group of those parents the opportunity to be trained as volunteer peer coaches in the principles of CRAFT and assigned to help families in need via a series of five telephone coaching sessions over a six-week period. A first wave of eleven of these peer coaches (trained in August, 2013) have been working steadily with parents referred from our helpline; a second wave of ten coaches is being trained this June. Our partners in training are the clinicians at the Center for Motivation and Change (CMC), an outpatient treatment center here in New York and leading exponents of the CRAFT approach.

In May of 2014, the Partnership received a significant grant from the Conrad Hilton Foundation to provide peer coaching to the parents of youth identified in clinical settings as having a substance use disorder. This requires collaboration between the Partnership and other Foundation grantees who are supervising these clinical settings.

 The Manager Role

This role will focus primarily on the Network’s system of peer-to-peer parent coaching, and in particular on management of our group of trained parent coaches — now about 20 in number, but poised to grow. The Manager will:

  1. Manage the Partnership’s roster of CRAFT-trained peer coaches:
    • Work with Helpline and other Partnership staff in assigning parents in need to peer coaches
    • Insure peer coaches have materials and support needed to carry out their coaching responsibilities, and handle requests for information and materials
    • Schedule and coordinate periodic support calls / webinars for peer coaches
    • Manage the Partnership intranet for peer coaches, CMC and Partnership staff at, providing support and encouragement, reminding coaches regularly about reporting requirements, and listening / responding to input and concerns coming from the parent coaches
    • Follow up consistently with peer coaches to insure timely delivery of call reports
  1. Coordinate the recruitment of new peer coach candidates, working with Partnership staff and with strategic partner organizations such as the National Family Dialogue, the National Parent Partnership, select treatment centers and community-based organizations.
  1. Work closely with Conrad Hilton Foundation grantee organizations to understand and meet requirements for peer coaches assigned to youth under the terms of the Foundation grant.


The successful candidate must:

  • Be a social work “generalist” (Masters level) with a background in addiction treatment
  • Have strong, demonstrated administrative skills, equal to the responsibility of managing the schedules and participation of a growing roster of parent coaches, and of reporting to Partnership staff and funders on coaches’ activity / outcomes
  • Experience in working empathetically alongside individuals and families struggling with significant challenges, whether related to health, education, employment, financial stability, etc.
  • Experience in management of digital data sets (data entry and analysis), and in program evaluation and reporting
  • Ability to work collegially with staff across multiple disciplines, including communications and fundraising
  • Undertake a limited amount of travel (e.g., to Hilton Foundation grantee sites)
  • Note: special attention will be given to candidates who have experience managing volunteers and assigning work/responsibilities to volunteers and are familiar with CRAFT and/or motivational interviewing techniques.

How to Apply:

The Partnership values diversity in our workforce and encourages candidates of diverse backgrounds to apply. Please send your resume, cover letter and salary history to No phone calls, please.