Top Menu

Helpline Social Worker/Addiction Specialist – Bilingual

Partnership for Drug-Free Kids helps families impacted by adolescent substance abuse and addiction. We are seeking a bilingual (English/Spanish) individual with a master’s degree in social work or a related field, and a background in addiction treatment, to be an integral part of our Parent Support Network, with primarily responsibility for managing our toll-free telephone Helpline for parents and caregivers of kids involved with drugs and alcohol.

In addition to the Helpline, the Parent Support Network is composed of extensive, science-based resources for parents and families at and a new system of peer-to-peer parent coaching, which pairs trained parents who have experienced a child’s substance use disorder with parents whose kids are struggling now.

The Parent Support Network relies heavily on the principles of Community Reinforcement and Family Training (CRAFT), which has been shown to be effective in helping the family members of someone involved with substance use in ways that produce positive outcomes for the person using, and for the family as well.

This role, while focusing primarily on the Helpline, will entail participation in all aspects of the Parent Support Network, including online chat support for parents, working with parent coaches, conducting CRAFT-based workshops for parents and other constituents, and informing the development / refinement of the Partnership’s online resources for families in need.

Major Responsibilities

  • Manage Parent Helpline, including other Helpline staffer(s) – (Current hours are Monday through Friday, 9 – 6, subject to change)  
  • Support parents / caregivers by: providing science-based information about teen substance use; helping parents understand their child’s problem and make a plan to address it; employing CRAFT principles of listening, communication and support; directing to appropriate services / resources as necessary
  • Collect and record caller data, and handling after call follow-up
  • Refer where appropriate to the Network’s parent coaching system
  • Staff online chat in parallel with the Helpline during defined hours
  • Generate monthly reports on Helpline call volume / callers / nature of call / disposition
  • Work closely with Parent Support Network team, with parent coaches and Network partner The Center for Motivation and Change (CMC) in the training and support of parent coaches, the development of educational and training materials, and promotion of CRAFT principles via the Network and throughout the Partnership
  • Deliver CRAFT-based workshops to parents in fulfillment of obligations under the Conrad Hilton Foundation grant
  • Contribute clinical expertise to other members of the Partnership team (i.e. inclusion in meetings with communications, development and research)


  • Master’s degree (at least) in counseling, social work, human services, or any closely related field — and a background in addiction treatment (substance abuse assessment and counseling)
  • LCSW or LMHC are preferred, but that qualified candidates from related disciplines will be considered
  • Ability to speak, read and write in English and Spanish is a must
  • 2 years minimum of direct clinical or telephone helpline experience
  • Prior experience in the substance abuse field
  • Familial/adolescent counseling experience a major plus
  • Strong interpersonal communication skills with the ability to convey empathy and understanding to those in need
  • Cultural awareness, sensitivity and counseling competency
  • Proficiency with social media and comfort within a digital environment
  • Strong organizational skills
  • Ability to undertake some (limited) travel

 Additional Preferred Assets:

  • Crisis intervention/helpline/hotline/telephonic care experience
  • Knowledge of CRAFT, familial interventions and/or motivational interviewing for substance use disorders.
  • Strong writing skills for answering emails, blog posts and parent follow-up.

 How to Apply:

The Partnership values diversity in our workforce and encourages candidates of diverse backgrounds to apply. Please send your resume, cover letter and salary history to No phone calls, please.